Should you wish to change your order after making payment with your credit or debit card, please contact Just Handles immediately by email. Please note that we are unable to change your order after goods have been dispatched.

Postage to destinations other than UK
The cost for postage to other destinations other than the UK will be confirmed by email

If you are not happy with the postage costs then you are free to cancel your order by return of email.

No order will be processed until confirmation of your acceptance

Delivery Schedule
Every effort is made to get your goods to you as soon as possible. We normally dispatch stock items the same working day, if orders are received before 4pm. For orders received after 4pm, we will normally dispatch your goods the next working day. If it is not possible to dispatch your order, we will contact you and arrange an alternative dispatch date. If this is not acceptable to you, we will be happy to refund your order.

Returns Policy
If you wish to cancel your order, you must do so within seven days of receiving your goods. We regret that goods cannot be returned once opened or removed from their original packaging. To cancel your order, you must first inform us by email and we will issue you with a returns number. Please ensure that this is clearly marked on the packaging of your return. All returned goods must be packed in a way that ensures their safety from damage in transit. You will be responsible for the cost of returning the goods. We will process your refund within 30 days of receiving the returned goods. This does not affect your statutory rights as a consumer.

If you do happen to receive the wrong goods, contact us first by email and we will resolve the situation immediately. We will be happy to send out the correct order or to refund your purchase. In the unlikely event that you have to return faulty goods to us, we will either replace, repair or refund the cost of the returned item. To return faulty goods, contact us by email and we will issue you with a returns number. Please ensure that this is clearly marked on the packaging of your return. We will process your refund within 30 days of receiving the returned goods. This does not affect your statutory rights as a consumer.

Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not disclose buyer's information to any third parties. We will not email you in the future unless you have given us your consent.

The type of information we will collect about you includes:
Your name
Address
Phone number
Email address
Credit or debit card details

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. We may use technology to track the patterns of behaviour of visitors to our site. If you have any questions or comments about privacy, you should email us.

email us at info@furniture-handles.co.uk